PixelFit — Deleting Your Account and Data

What is deleted

Everything we hold about the account is removed from our active systems:

• Your email address and display name.
• Your daily step counts and your recorded activity sessions.
• Your height and weight, if you entered them.
• Your character progress: experience points, level, tier, coins, statistics, streak, completed quests, and the characters and items you own.
• Your in-app event history (for example unlocks and evolutions).
• Your preferences: step goal, notification settings, theme, and time zone.
• Your sign-in sessions, stored refresh tokens, and password-reset tokens.
• Your consent records, including the hashed IP they carry.

We do not keep a copy of your account after deletion, and we cannot restore it. Copies that exist in routine infrastructure backups are not used to rebuild deleted accounts and disappear as those backups rotate.

Data held on your own devices is not affected by this action: PixelFit does not delete step data from Android Health Connect or from your phone’s own health platform, because that data belongs to your device, not to us. Uninstalling the app removes the local copy from your phone and watch.

If you only want to take a break

The same screen offers Deactivate Account. Deactivation signs you out and blocks further sign-in, but keeps your data so the account can be reopened later. It is not a deletion, and it does not withdraw the consent you gave for your activity data. If you want your data removed, use Delete Account.

To reopen a deactivated account, write to us from the email address registered to that account. info@almarenlabs.net

If you cannot sign in

If you have lost access to your account and cannot use the in-app deletion, email info@almarenlabs.net with the subject line "PixelFit Account Deletion Request" and include your registered email address. We may need to confirm that the address is yours before acting. Requests are handled manually and we aim to complete them within 30 days.